Legal

Terms of service

Interweb. - operated by Interweb Media Pty Ltd | Effective date: 2 May 2026 | Last updated: 2 May 2026

1. Acceptance

By creating an account or using Interweb.SEO ("the Service") at app.interweb.media, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Service.

These Terms form a binding agreement between you and Interweb Media ("we", "us"), South Africa.

2. Description of the Service

Interweb. is a software-as-a-service (SaaS) SEO platform that provides:

• Automated website crawling and technical SEO auditing
• Actionable recommendations ranked by severity
• Keyword rank tracking
• Competitor analysis and gap identification
• Google Search Console (GSC) data integration
• AI-assisted growth planning and scenario simulation
• Gamified quest system (The Nexus) including Campaign, Duel, Lab, and Daily Grind quests
• XP, level, streak, badge, and credits-based progression system

The Service is provided on an "as-is" basis. Feature availability may change over time.

3. Accounts

3.1 Registration

You must provide a valid email address. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

3.2 Eligibility

You must be at least 13 years old to use the Service. By registering, you confirm you meet this requirement.

3.3 Accurate information

You agree to provide accurate information and to update it if it changes. We reserve the right to suspend accounts with false or misleading information.

3.4 One account per user

You may not create multiple accounts to circumvent limits, earn duplicate credits, or abuse the platform. We may merge or terminate duplicate accounts.

4. Credit wallet

4.1 What credits are

Credits are a virtual currency used within the Service to pay for AI-powered features, crawls, and quest actions. Credits have no monetary value outside the Service and cannot be transferred between accounts.

4.2 Purchasing credits

Credits are purchased through Paystack in ZAR (South African Rand) or USD (where available). All purchases are subject to Paystack's payment processing terms. We issue credits upon confirmed payment.

4.3 No refunds

All credit purchases are final and non-refundable, except as required by applicable consumer protection law. Credits do not expire while your account is active.

4.4 Earned credits

Credits may be earned through in-app activity (level-up bonuses, streak milestones, promotional grants). Earned credits hold the same value as purchased credits for in-Service use.

4.5 Account closure

Upon account deletion, any remaining credit balance is forfeited. We do not provide cash redemption for unused credits.

4.6 Credit pricing

Credit costs for individual features are displayed in the interface at the time of purchase. We may change credit costs with reasonable notice.

5. Acceptable use

You agree not to:

• Use the Service to crawl websites you do not own or have explicit authorisation to audit
• Use the Service to collect, scrape, or harvest data from third-party websites in violation of their terms
• Attempt to reverse-engineer, decompile, or extract the source code of the Service
• Use automated scripts or bots to interact with the Service outside of documented integrations
• Submit malicious URLs, scripts, or payloads via any input field
• Circumvent rate limits, credit requirements, or access controls
• Share your account credentials with others
• Use the Service to engage in any activity that is illegal under applicable law
• Interfere with or disrupt the infrastructure of the Service or its providers

Violation of these terms may result in immediate account suspension or termination without refund.

6. Crawling and site data

6.1 Your authorisation

By adding a domain to the Service, you represent and warrant that you own the domain or have authorisation from the domain owner to crawl and audit it.

6.2 robots.txt compliance

Our crawler respects robots.txt directives. If your site's robots.txt disallows crawling, the Service will not crawl disallowed paths.

6.3 Crawl volume

Crawls are rate-limited and designed to have minimal impact on site performance. We are not liable for any performance impact caused by the crawling process, though we make reasonable efforts to keep crawl frequency low.

7. Google Search Console integration

Connecting GSC is optional. By connecting GSC you grant us read-only OAuth access to your verified Search Console property. You may revoke this access at any time. We use GSC data solely to populate your dashboard and are not responsible for the accuracy of data provided by Google.

8. AI-generated content

AI features generate text-based recommendations and simulations. This content is informational only and does not constitute professional SEO, legal, financial, or technical advice. Results are not guaranteed. We do not warrant that AI-generated suggestions will improve your search rankings or traffic.

9. Intellectual property

9.1 Our IP

All software, algorithms, scoring systems, UI components, and original content on the Service are the property of Interweb Media. You may not reproduce or redistribute them without permission.

9.2 Your content

You retain ownership of your site content, keywords, and competitor data you provide. You grant us a limited, non-exclusive licence to process this data to provide the Service.

9.3 Feedback

If you submit feedback, suggestions, or bug reports, you grant us a royalty-free licence to use that feedback to improve the Service without obligation to you.

10. Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may:

• Perform scheduled or emergency maintenance
• Add, modify, or remove features at any time
• Change credit costs with at least 14 days notice
• Discontinue the Service with 60 days notice, during which we will honour reasonable refund requests for unused purchased credits

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RESULTS WILL MEET YOUR EXPECTATIONS. SEO OUTCOMES DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL, INCLUDING SEARCH ENGINE ALGORITHM CHANGES.

12. Limitation of liability

To the maximum extent permitted by applicable law, Interweb Media's total liability to you for any claim arising from use of the Service shall not exceed the total amount you paid us in the 3 months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages, including loss of rankings, traffic, revenue, or data.

13. Indemnification

You agree to indemnify and hold harmless Interweb Media from any claims, damages, or costs (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

14. Account termination

14.1 By you

You may delete your account at any time from the account settings page. Retained deletion preserves limited progress state for same-email signup recovery; permanent deletion removes recovery data. Personal data is handled per our Privacy Policy.

14.2 By us

We may suspend or terminate your account at any time for:

• Violation of these Terms
• Fraudulent or abusive activity
• Non-payment (where applicable)
• Extended inactivity (> 24 months), with 30 days email notice

Upon termination for cause, unused credits are forfeited.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the South African courts. Before initiating legal proceedings, you agree to contact us at support@interweb.media and allow 30 days for good-faith resolution.

16. Changes to these Terms

We may update these Terms as the Service evolves. We will notify you by email for material changes and update the "Last updated" date. Continued use after the effective date constitutes acceptance. If you disagree with changes, you may delete your account before the effective date.

17. Contact

Email: support@interweb.media
Service: app.interweb.media